National Animal Welfare Trust
Title: Centre Supervisor (Live-in)
Location: NAWT Clacton Centre, Little Clacton, Essex CO16 9EF
Salary: £21k - £23k per annum (dependent on experience)
Hours: 40 hours per week
Term: Permanent (3 month probationary period)
Reports to: Centre Manager
Purpose of the post:
To oversee all aspects of daily operations for animals in NAWT care, maximising rehoming opportunities wherever possible by ensuring the team are providing a professional and friendly service. The role is responsible for developing the staff and monitoring ways of working to ensure high levels of animal care are in place at all times. The Centre supervisor will oversee the promotion of the Centre and pets for rehoming via the website and social media. When required, the role will deputise for the Centre Manager in their absence.
Duties and Responsibilities:
Animal Intake and Rehoming
Experience / Skills
Experience of working or caring for animals
Significant experience of performance management, supervising and coaching a team
Excellent communication, customer care and interpersonal skills
Experience of administrative tasks and good organisational skills, especially the ability to prioritise workloads
A flexible approach to cope with a varied and demanding workload
The ability to work as part of a team
Hold a full clean driving license
Some knowledge of animal behaviour
IT skills to include Microsoft Word, Outlook and Excel
The successful candidate will be hard working, reliable, good humoured and confident, with a solid background in developing, coaching and line managing staff. They will have an aptitude for dealing with people, natural leadership skills and believe in the importance of good customer service. They will have experience of working in a sometimes emotionally challenging environment and have the natural ability to defuse such situations, creating a calm working atmosphere.
Ideally, they will have an affinity with animals, but will be able to take an objective view on the care of the animals for which they are responsible.
Also the candidate would need to move into the self-contained onsite accommodation and carry out night duties.
If you feel you have the right skills to be a successful Centre Supervisor at our Essex Centre, please send your CV with your cover letter to Lizzie Reffell, Centre Manager: firstname.lastname@example.org