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A day in the life of reception at NAWT Hertfordshire

Have you ever wondered what it’s like to work in the reception of an animal welfare charity?

Wonder no more! We’re here to tell you exactly what the daily duties are for a receptionist here at NAWT.

Organising, planning and regime are key to running a successful reception – Jane has worked with us for seven years and has things ‘just so’.

But it’s much more than paper work, the Watford receptionists are part of the re-homing process from start to finish, and have all been involved in sad stories.

Lizzie recalls: “It’s really stressful, I remember one girl was working her trial shift, and she quietly told us a dog had been left outside.

“It’s really heart-breaking to see, you never get used to it.

“Sometimes people turn up with animals and we have to tell them we do not have any space right now, but we do everything we can to help them .”

Jane added: “We regularly have tears here, sometimes it’s from seeing an animal come in that has been neglected, or it could be for an owner who is devastated they have to give up a pet.

“The team in reception has a really good bond, we pull together and help each other out – it can be emotionally and physically draining and sometimes you just need a good cry.

“You have to get it out, otherwise you take it with you.”

Day-to-day duties in reception range from answering phones, helping volunteers and booking appointments to welcoming guests and keeping every animal on file.

The Watford based receptionists regularly book in visits from the public and work with the animal care staff, so potential owners can meet their future pet in a comfortable and safe environment. They’re part of the journey from the first phone call until the animal goes home.

Jane adds: "It really is hard word, but it's so rewarding when you see an animal that has been neglected go home, happy and healthy.

“We can’t express how we feel when an animal gets reserved, we are a part of the whole process from animal coming in, to the adoptee visiting, to then homing the animal. It’s amazing."

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