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Terms & Conditions

Terms & Conditions

This website is provided by the National Animal Welfare Trust. Please read the terms and conditions carefully before using the site. Your use of the site constitutes your agreement to abide by these terms and conditions and if you do not agree with any of them please do not use the site.

Information

While the information provided is, to the best of the National Animal Welfare Trust's knowledge, accurate and up to date, we accept no responsibility for the accuracy of the information.

The content of the site is provided for general information only and is not intended as specific advice. Users who rely on the information contained within this website do so at their own risk. The information is made available for public use solely on the basis that the National Animal Welfare Trust excludes to the extent lawfully permitted any and all liability for any loss or damage to data or computer systems which result from use of this site.

Privacy

The National Animal Welfare Trust is committed to protecting your privacy. All forms and transactions on this site meet with data protection requirements. If you are making a donation, purchasing from the shop or enquiring about the Trust you will be given the opportunity to say whether you would be happy to receive future mailings and updates from the National Animal Welfare Trust, together with those from other selected charities and organisations. The type of information we will collect about you includes your name, address, telephone number and email address. We will never collect sensitive information about you without your consent. The personal information which we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your computer. You can usually modify your browser to prevent this happening and delete any cookies. The Trust sometimes uses third parties for various administrative tasks.

The National Animal Welfare Trust may mail, phone or email offers or information for a reasonable time. If you do not want to receive these from us or carefully selected partners, please contact Administration.

Web Security

The National Animal Welfare Trust's on-line shop is fully secure. When you have completed your transaction, your web browser will be connected directly to our secure server. You can see the connection is secure as you will notice a padlock appear at the bottom right hand corner of your browser window.

Trading Company

All goods trading is carried out for the National Animal Welfare Trust by AWT Trading Ltd, which is wholly owned by the National Animal Welfare Trust. All the profits from the sale of these items go directly to help the animals in our care.

AWT Trading Limited

Registered Office: Tylers Way, Watford by pass, Watford, WD25 8WT

Telephone: 0208 838 7080

Email: trading@nawt.org.uk

Registered Charity in England & Wales No: 1090499

VAT Registration No: 628 3574 20

Company Registration No: 2363778

Shopping Terms and Conditions

Goods: All sizes and weights are approximate. Every effort is made to supply goods as illustrated, but occasionally if an item is unavailable, a similar item may be substituted. If you are not satisfied with the alternative a full refund will be made. This does not affect your statutory rights as a consumer.

UK Delivery Rates

For the National Animal Welfare Trust Online Shop the UK includes United Kingdom (England, Northern Ireland, Scotland, Wales), Guernsey, Isle of Man and Jersey.

For deliveries to the Republic of Ireland, please check our Europe Delivery Rates.

We use Royal Mail to deliver orders and aim to despatch orders within 48 hours (working week), so please allow 28 days for deliveries.

Please note that larger orders may be split into two parts when despatched. Split orders will always be clearly marked and despatched at the same time

Delivery rates are compiled of the total value of the products in your shopping basket and where you are having the order delivered to.  Some of our products do not incur a delivery cost – NAWT Charity Gifts and any donations you make.

Order Total

Delivery Rate

£5 and under

£1.50

£20 and under

£2.75

£50 and under

£4.95

£75 and under

£6.95

£100 and under

£13.95

 

Europe Delivery Rates

For the National Animal Welfare Trust Online Shop, Europe includes Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibralter, Greece, Ireland (Republic of), Italy, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland and Turkey. 

If the country you would like to send your order to is not included in the drop down list when you enter your billing/delivery address, please contact us on 0208 838 7080 or by email and we will determine whether we can dispatch it to you.

Delivery rates are compiled of the total value of the products in your shopping basket and where you are having the order delivered to.  Some of our products do not incur a delivery cost – NAWT Charity Gifts and any donations you make.

Order Total

Delivery Rate

£10 and under 

£6.00

£20 and under

£9.00

£30 and under

£15.00

£50 and under

£25.00

£75 and under

£35.00

£100 and under

£40.00

 

We are very sorry for these expensive rates but as a charity cannot subsidise shipping costs.

Please also note we cannot deliver to PO Box numbers.

Our Returns Policy

Our no quibble 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact, clothing must have labels attached if possible) and we will issue a full refund for the price you paid for the item.

Unfortunately food items cannot be returned unless damaged.

This returns policy does not affect your statutory rights.

Return of Items

To ensure the safe return of your items and the correct allocation of the items against your account, please follow the guidelines below:

·        Please include a copy of the delivery note if you return any items that you have purchased from the National Animal Welfare Trust Online Shop

·        Please note you cannot return items you purchased from the National Animal Welfare Trust Online Shop to our High Street charity shops or rescue centres.

·        Please indicate why you are returning the item.

·        If you no longer have the delivery note, please include a piece of paper with the name of the person who ordered the items, their email address, order number and reason for the return.

·        Please ensure that any items to be sent back are returned securely. The National Animal Welfare Trust cannot be held liable for returned items which do not reach us.

How Refunds Are Calculated

Items returned under the 30-day returns guarantee

If there has been no error on our part, under our returns policy we will refund only the cost of the item. We will not refund the cost of delivery or return postage.

Items returned as Damaged, Defective or Incorrect

If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective or an incorrect item was sent, we will refund the cost of the item together with delivery charges incurred in sending the item to you and pay your costs of returning it to us.

Returns address:

National Animal Welfare Trust 
Trading Shop
Tylers Way
Watford By-pass
Hertfordshire
WD25 8WT

Copyright

All material on this website is copyright of the National Animal Welfare Trust or third parties working on our behalf. You may view the contents of the site on screen, and you may print one copy of any leaflets, reports or magazines contained within the Information section. If you require multiple copies please contact Administration.

Requests for Images to be used by the media can be obtained by emailing Marketing.

No other part of this site may be copied, reproduced, published, modified, transmitted or broadcast without the prior permission of the Marketing Department at the National Animal Welfare Trust.

Non-Endorsement Policy

This site contains links to other sites which the National Animal Welfare Trust provides for the user's information and convenience only. The Trust does not control or monitor these other sites, nor does their inclusion mean that we recommend or endorse these sites, organisations or companies that run them or anything contained within these sites. We reserve the right to withdraw any of these links at any time.

If you wish to link to the National Animal Welfare Trust site, you must link to the Home page, and inform us that you are doing so by contacting Administration. You may not link to any other area of the site or use the National Animal Welfare Trust logo without prior consent. At our discretion and at any time, we reserve the right to withdraw any permissions given to link to this site, and that we are under no obligation to maintain current pages linked to a site.